Privacy Policy - Autoro Car Rental Platform

1. Information We Collect

When you use Autoro, we may collect the following types of information:

Account information: Full name, email address, phone number, city
Identity verification: RC number, ICE number (for rental agencies)
Vehicle listings: Vehicle details, photos, pricing, availability
Booking data: Rental dates, booking history, transaction records
Communications: Messages exchanged between users on the platform
Device information: Device type, operating system, app usage data

2. How We Use Your Information

We use the collected information to:

Create and manage your account
Facilitate connections between vehicle owners and renters
Verify agency identities and business credentials
Send booking confirmations and notifications
Provide customer support
Improve our platform and services
Comply with legal obligations under Moroccan law
Prevent fraud and ensure platform security

3. Information Sharing

We do not sell your personal information. We may share your information in the following cases:

Between users: Contact details are shared with other users when a booking is confirmed, to facilitate the rental
Legal authorities: We may disclose information to Moroccan authorities if legally required by court order, law enforcement request, or legal investigation
Service providers: We may share data with trusted third-party providers who assist in operating the platform (e.g., cloud hosting, push notifications)

All third-party providers are bound by confidentiality obligations.

4. Data Security

We implement appropriate technical and organizational measures to protect your personal data, including:

Encrypted data transmission (HTTPS)
Secure authentication (Firebase Authentication)
Access controls limiting who can view your data
Regular security reviews

However, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security of your data.

5. Data Retention

We retain your personal data for as long as your account is active or as necessary to provide you with services. You may request deletion of your account and associated data by contacting us at support@autoro.ma.

Some data may be retained for a longer period where required by Moroccan law or for legitimate business purposes (e.g., dispute resolution).

6. Your Rights

Under applicable Moroccan data protection law, you have the right to:

Access your personal data held by us
Correct inaccurate or incomplete data
Request deletion of your personal data
Object to the processing of your data
Withdraw consent at any time

To exercise any of these rights, contact us at support@autoro.ma.

7. Cookies and Tracking

The Autoro mobile application does not use browser cookies. However, we may use analytics tools to understand how users interact with the app in order to improve our services. This data is collected in an anonymized or aggregated form where possible.

8. Children's Privacy

Autoro is not intended for users under the age of 18. We do not knowingly collect personal information from minors. If you believe a minor has provided us with personal data, please contact us immediately at support@autoro.ma so we can delete it.

9. Changes to This Policy

We may update this Privacy Policy from time to time. When we make significant changes, we will notify you through the app or by email. Your continued use of the platform after changes are posted constitutes your acceptance of the updated policy.

10. Governing Law

This Privacy Policy is governed by the laws of the Kingdom of Morocco, including Law No. 09-08 on the protection of personal data.

11. Contact

If you have any questions or concerns about this Privacy Policy or your personal data, please contact us:

Email: support@autoro.ma

You may also view our Terms & Conditions.